Table of Contents

Orbit 3D Mapping Viewer Log file

This page documents how to prepare and save the Browser Console Log for 3D Mapping Viewer.
Related pages

Request Support

Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem.

When contacting the Orbit support team.
Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below.

Clean Log

Create a clean log file.
Restart the application and reproduce immediately the issue:

  1. Open the Browser Console
  2. Empty Cache and Hard Reload the webpage to re-open the Orbit 3D Mapping Viewer
  3. Save and e-mail log file

Google Chrome

Steps to create the Console log from Google Chrome:

  1. From the right-upper corner : Menu > More Tools > Developer Tools
  2. Open Console Tab
  3. From the left-upper corner: Right-click page refresh > Empty Cache and Hard Reload
  4. Reproduce the issue
  5. Right-click the logging in the Console Tab > Save As