This is documentation of an archived release.
For documentation on the current version, please check Knowledge Base.
For documentation on the current version, please check Knowledge Base.
Orbit Desktop Log file
This page documents how to prepare a clean log file for Orbit Desktop Products.
Other log files:
- Orbit 3D Mapping Viewer and Plugins, see Orbit 3D Mapping Viewer Log file.
- Orbit EOS Server, see Orbit Enterprise Service.
Provide clean log file to request support
Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous log file and create a new one.
When contacting Orbit Support.
- Provide the complete and clear description of your problem.
- Add screenshots to document the issue.
- Attach the clean log file as described below.
Steps to create a clean log file
- Restart Orbit Desktop and/or Orbit EOS Service
- Reproduce the issue immediately, avoid doing any additional steps and actions.
- Close Orbit Desktop
- E-mail log file
Get Log File
The Orbit Desktop “Orbit.log” file is stored in the operating system temp folder.
Open via
- Orbit interface : Main Toolbar > Help > Open Logfile …
- Windows Explorer (useful if Help menu cannot be opened) : %temp%/Orbit.log
Last modified:: 2019/04/10 11:22