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--- dev:technology:platforms:logfiles [2022/02/07 12:37]
jeroen
+++ dev:technology:platforms:logfiles [2023/11/13 13:12] (current)
jeroen [Generate a clean Orbit Log File]
@@ Line 9: / Line 9: @@
   * Clear description of the problem. \\ Screenshots help to document and understand the issue.
   * Exact steps to reproduce the issue.
-  * clean log file as described below.
+  * Clean log file as described below.
-===== Generate a clean Log File =====
+===== Generate a clean Orbit Log File =====
 The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one.
@@ Line 19: / Line 19: @@
   - Restart a single instance of Orbit Desktop
   - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile.
-  - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed \\ ''%temp%\orbit_3dm_<product>.log''
+  - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ ''%temp%\orbit_3dm_<product>.log'' \\ ''%temp%\itwin_capture_<product>.log''
+===== Java Crash Logs ====
+When the Java Runtime crashes, a Java Fatal Error log file is created. \\
+Search for  "hs_err_pid[xxx].log" in the Orbit startup bin folder.
+  * Orbit Standalone or Client : <Orbit Setup>\client\program\bin64
+  * Orbit Server: <Orbit Setup>\server\program\bin64

Last modified:: 2022/02/07 12:37