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dev:technology:platforms:logfiles [2021/03/12 13:12]
jeroen [Generate a clean Log File] 		dev:technology:platforms:logfiles [2023/11/13 13:12] (current)
jeroen [Generate a clean Orbit Log File]
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 This page documents how to get a clean logfile for Orbit Desktop Products.  This page documents how to get a clean logfile for Orbit Desktop Products. 
- 
-For logfiles on  
-  * Orbit 3D Mapping Viewer and Plugins, see [[dev:technology:platforms:logfile_viewer|]]. 
-  * Orbit EOS Server, see [[dev:server:eos:service|]]. 
  
 ===== Troubleshooting issue ===== ===== Troubleshooting issue =====
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   * Clear description of the problem. \\ Screenshots help to document and understand the issue.    * Clear description of the problem. \\ Screenshots help to document and understand the issue. 
   * Exact steps to reproduce the issue.   * Exact steps to reproduce the issue.
-  * clean log file as described below. +  * Clean log file as described below. 
  
-===== Generate a clean Log File =====+===== Generate a clean Orbit Log File =====
  
 The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one.  The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one. 
  
 Steps to create a clean log file  Steps to create a clean log file 
-  - Restart Orbit Desktop Product+  - Close all Orbit Desktop Products 
 +  - Restart a single instance of Orbit Desktop 
   - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile.    - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile. 
-  - Save the logfile \\ Orbit Desktop > Help Menu > Open Logfile ... \\ Or copy the logfile from the Temp directory if the application crashed \\ ''%temp%\orbit_3dm_<product>.log''+  - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ ''%temp%\orbit_3dm_<product>.log'' \\ ''%temp%\itwin_capture_<product>.log''
  
-===== Get Log File =====+===== Java Crash Logs ====
  
-The Orbit Desktop "Orbit.log" file is stored in the operating system temp folder. \\+When the Java Runtime crashes, a Java Fatal Error log file is created. \\ 
 +Search for  "hs_err_pid[xxx].log" in the Orbit startup bin folder.  
 +  * Orbit Standalone or Client : <Orbit Setup>\client\program\bin64 
 +  * Orbit Server: <Orbit Setup>\server\program\bin64
  
-Open via  
-  * Orbit interface : Main Toolbar > Help > Open Logfile ... 
-  * Windows Explorer (useful if Help menu cannot be opened) : %temp% > orbit_3dm_[product name].log 
  
  
 
Last modified:: 2021/03/12 13:12