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dev:technology:platforms:logfiles [2021/03/12 09:57] jeroen [Clean Log File] |
dev:technology:platforms:logfiles [2023/11/13 13:12] (current) jeroen [Generate a clean Orbit Log File] |
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====== Orbit Desktop Log file ====== | ====== Orbit Desktop Log file ====== | ||
- | This page documents how to prepare | + | This page documents how to get a clean logfile |
- | Other log files: | + | |
- | * Orbit 3D Mapping Viewer and Plugins, see [[dev: | + | |
- | * Orbit EOS Server, see [[dev: | + | |
- | ===== Contacting Orbit Support | + | ===== Troubleshooting issue ===== |
- | When contacting Orbit Support: | + | When contacting Orbit Support to troubleshoot an issue please provide: |
- | * Provide a complete and clear description of your problem. | + | |
- | * Add screenshots | + | |
- | * Attach the clean log file as described below. | + | |
- | ===== Clean Log File ===== | + | * Clear description of the problem. \\ Screenshots help to document and understand the issue. |
+ | * Exact steps to reproduce the issue. | ||
+ | * Clean log file as described below. | ||
- | Log files contain | + | ===== Generate a clean Orbit Log File ===== |
+ | |||
+ | The Orbit Logfile contains | ||
Steps to create a clean log file | Steps to create a clean log file | ||
- | - Restart Orbit Desktop | + | |
+ | | ||
- Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ | ||
- | - Close Orbit Desktop | + | - Open and Save logfile \\ Orbit Desktop |
- | ===== Get Log File ===== | + | ===== Java Crash Logs ==== |
- | The Orbit Desktop | + | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ |
+ | Search for | ||
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | Open via | ||
- | * Orbit interface : Main Toolbar > Help > Open Logfile ... | ||
- | * Windows Explorer (useful if Help menu cannot be opened) : %temp% > orbit_3dm_[product name].log | ||
Last modified:: 2021/03/12 09:57