Orbit Desktop Log file

This page documents how to prepare a clean log file for Orbit Desktop Products.
Other log files:

• Orbit 3D Mapping Viewer and Plugins, see Orbit 3D Mapping Viewer Log file.
• Orbit EOS Server, see service.

Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one.

When contacting Orbit Support:

• Provide a complete and clear description of your problem.
• Add screenshots to document the issue.
• Attach the clean log file as described below.

Steps to create a clean log file

1. Restart Orbit Desktop Product
2. Reproduce the issue.
   Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile.
3. Close Orbit Desktop Product
4. E-mail log file

The Orbit Desktop “Orbit.log” file is stored in the operating system temp folder.

Open via

• Orbit interface : Main Toolbar > Help > Open Logfile …
• Windows Explorer (useful if Help menu cannot be opened) : %temp% > orbit_3dm_[product name].log