This is documentation of a bèta release.
For documentation on the current version, please check Knowledge Base.
For documentation on the current version, please check Knowledge Base.
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Orbit Desktop Log file
This page documents how to prepare a clean log file for Orbit Desktop Products.
Other log files:
- Orbit 3D Mapping Viewer and Plugins, see Orbit 3D Mapping Viewer Log file.
- Orbit EOS Server, see service.
Provide clean log file to request support
Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem.
When contacting Orbit Support.
- Provide the complete and clear description of your problem.
- Add screenshots to document the issue.
- Attach the clean log file as described below.
Restart the application and reproduce immediately the issue:
- Restart Orbit Desktop and/or Orbit EOS Service
- Reproduce the issue
- Close Orbit Desktop
- E-mail log file
Get Log File
The Orbit Desktop Orbit.log file is stored in the operating system temp folder.
This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous log file and create a new one.
Get file :
- Via Orbit interface : Main Toolbar > Help > Open Logfile …
- Via Windows Explorer, useful if Help menu cannot be opened: %temp%/Orbit.log
Last modified:: 2019/04/08 04:07