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dev:technology:platforms:logfiles [2019/03/20 16:07] jeroen.vermeulen@orbitgt.com [Request Support] |
dev:technology:platforms:logfiles [2023/11/13 13:12] (current) jeroen [Generate a clean Orbit Log File] |
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====== Orbit Desktop Log file ====== | ====== Orbit Desktop Log file ====== | ||
- | This page describes information related | + | This page documents how to get a clean logfile for Orbit Desktop Products. |
- | For EOS Server logging, see [[dev: | + | |
- | ===== Request Support | + | ===== Troubleshooting issue ===== |
- | Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot | + | When contacting |
- | <note tip> | + | * Clear description of the problem. \\ Screenshots help to document |
- | When contacting | + | * Exact steps to reproduce |
- | Provide a complete | + | * Clean log file as described below. |
- | </ | + | |
+ | ===== Generate a clean Orbit Log File ===== | ||
- | ===== Clean Log ===== | + | The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one. |
- | On troubleshooting | + | Steps to create |
- | - Restart | + | - Close all Orbit Desktop Products |
- | - Reproduce | + | - Restart |
- | - Close Orbit and e-mail | + | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ |
+ | - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ '' | ||
- | ===== Get Log File ===== | + | ===== Java Crash Logs ==== |
- | The Orbit Desktop '' | + | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ |
- | This log file contains all actions of the last started | + | Search for " |
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | Get file : | ||
- | * Via Orbit interface : Main Toolbar > Help > Open Logfile ... | ||
- | * Via Windows Explorer, useful if Help menu cannot be opened: %temp%/ | ||
Last modified:: 2019/03/20 16:07