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dev:technology:platforms:logfiles [2016/09/22 07:04] jve@orbitgt.com [Orbit Server] |
dev:technology:platforms:logfiles [2023/11/13 13:12] (current) jeroen [Generate a clean Orbit Log File] |
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- | ====== Log files and Troubleshooting | + | ====== |
- | Orbit Log files contain valuable information about all ongoing processes and will be requested by the Orbit support team on troubleshooting. | + | This page documents how to get a clean logfile for Orbit Desktop Products. |
- | <note tip>When contacting the Orbit support team. \\ | + | ===== Troubleshooting |
- | Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below. | + | |
- | </ | + | |
- | On troubleshooting a Clean Logfile will be requested | + | When contacting Orbit Support to troubleshoot an issue please provide: |
- | - Restart the Orbit Desktop or Server Service | + | |
- | - Reproduce directly the problem | + | |
- | - Close Orbit and e-mail | + | |
- | ===== Orbit Desktop ===== | + | |
- | The Orbit Desktop '' | + | * Clear description of the problem. \\ Screenshots help to document and understand the issue. |
- | This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous | + | * Exact steps to reproduce |
+ | * Clean log file as described below. | ||
- | Get file : | + | ===== Generate a clean Orbit Log File ===== |
- | * Via Orbit interface : Main Toolbar > Help > About > Details > Open Logfile | + | |
- | * Via Windows Explorer, useful if Help menu cannot be opened : %temp%/ | + | |
- | ===== Orbit Server | + | |
- | The Orbit EOS Server log files are stored within | + | The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session |
- | These log files contain only the most recent activity | + | |
+ | Steps to create a clean log file | ||
+ | - Close all Orbit Desktop Products | ||
+ | - Restart a single instance | ||
+ | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number | ||
+ | - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ '' | ||
+ | |||
+ | ===== Java Crash Logs ==== | ||
+ | |||
+ | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ | ||
+ | Search for " | ||
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | Get files : | ||
- | * <Orbit installation directory>/ | ||
Last modified:: 2018/06/21 08:13