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dev:technology:platforms:logfiles [2016/09/22 06:56] jve@orbitgt.com [Orbit Destkop] |
dev:technology:platforms:logfiles [2023/11/13 13:12] (current) jeroen [Generate a clean Orbit Log File] |
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- | ====== Log files and Troubleshooting | + | ====== |
- | Orbit Log files contain valuable information about all ongoing processes and will be requested by the Orbit support team on troubleshooting. | + | This page documents how to get a clean logfile for Orbit Desktop Products. |
- | <note tip>When contacting the Orbit support team. \\ | + | ===== Troubleshooting |
- | Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below. | + | |
- | </ | + | |
- | On troubleshooting a Clean Logfile will be requested | + | When contacting Orbit Support to troubleshoot an issue please provide: |
- | - Restart the Orbit Desktop or Server Service | + | |
- | - Reproduce directly the problem | + | |
- | - Close Orbit and e-mail | + | |
- | ===== Orbit Desktop ===== | + | |
- | The Orbit Desktop '' | + | * Clear description of the problem. \\ Screenshots help to document and understand the issue. |
- | This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous | + | * Exact steps to reproduce |
+ | * Clean log file as described below. | ||
- | Get file : | + | ===== Generate a clean Orbit Log File ===== |
- | | + | |
- | * Via Windows Explorer, useful | + | The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one. |
- | ===== Orbit Server ===== | + | |
+ | Steps to create a clean log file | ||
+ | | ||
+ | - Restart a single instance of Orbit Desktop | ||
+ | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ | ||
+ | - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile | ||
+ | |||
+ | ===== Java Crash Logs ==== | ||
+ | |||
+ | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ | ||
+ | Search for " | ||
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | The server log files are stored within the Orbit server installation directory. \\ | ||
- | These log files contain the recent history of the EOS service activity. For reasons of disk space and performance only 10 historic files of 8MB each are kept on server. The most recent log file has no index suffix (server.log, | ||
- | Depending your server configuration, | ||
- | * <Orbit installation directory>/ | ||
- | * <Orbit installation directory>/ | ||
- | * <Orbit installation directory>/ | ||
- | Reproduce the issue just before sending the current log file. |
Last modified:: 2018/06/21 08:13