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dev:technology:platforms:logfiles [2019/04/08 04:10] jve@orbitgt.com [Get Log File] |
dev:technology:platforms:logfiles [2023/04/17 08:50] mihaela |
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====== Orbit Desktop Log file ====== | ====== Orbit Desktop Log file ====== | ||
- | This page documents how to prepare | + | This page documents how to get a clean logfile |
- | Other log files: | + | |
- | * Orbit 3D Mapping Viewer and Plugins, see [[dev: | + | |
- | * Orbit EOS Server, see [[dev: | + | |
- | ===== Provide clean log file to request support | + | ===== Troubleshooting issue ===== |
- | Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot | + | When contacting |
- | <note tip> | + | |
- | When contacting Orbit Support. | + | * Exact steps to reproduce |
- | | + | * Clean log file as described below. |
- | * Add screenshots | + | |
- | * Attach the clean log file as described below. | + | |
- | </ | + | |
- | Steps to create | + | ===== Generate |
- | - Restart | + | |
- | - Reproduce the issue immediately, | + | |
- | - Close Orbit Desktop | + | |
- | - E-mail log file | + | |
- | ===== Get Log File ===== | + | The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one. |
+ | |||
+ | Steps to create a clean log file | ||
+ | - Close all Orbit Desktop Products | ||
+ | - Restart a single instance of Orbit Desktop | ||
+ | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ | ||
+ | - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ '' | ||
- | The Orbit Desktop '' | + | ===== Java Crash Logs ==== |
+ | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ | ||
+ | Search for " | ||
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | Get file : | ||
- | * Via Orbit interface : Main Toolbar > Help > Open Logfile ... | ||
- | * Via Windows Explorer, useful if Help menu cannot be opened: %temp%/ | ||
Last modified:: 2023/11/13 13:12