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dev:technology:platforms:logfiles [2018/06/01 20:29] peterbonne |
dev:technology:platforms:logfiles [2023/11/13 13:12] jeroen [Generate a clean Orbit Log File] |
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====== Orbit Desktop Log file ====== | ====== Orbit Desktop Log file ====== | ||
- | This page describes information related | + | This page documents how to get a clean logfile for Orbit Desktop Products. |
- | For EOS Server logging, see [[180: | + | |
- | ===== Request Support | + | ===== Troubleshooting issue ===== |
- | Orbit Log files contain valuable information about all ongoing processes and will be requested by the Orbit support team on troubleshooting. | + | When contacting |
- | <note tip> | + | * Clear description of the problem. \\ Screenshots help to document |
- | When contacting | + | * Exact steps to reproduce |
- | Provide a complete | + | * Clean log file as described below. |
- | </ | + | |
- | ===== Clean Log ===== | + | ===== Generate a clean Orbit Log File ===== |
- | On troubleshooting a Clean Logfile | + | The Orbit Logfile |
- | - Restart | + | |
- | - Reproduce directly the problem | + | |
- | - Close Orbit and e-mail | + | |
- | ===== Get Log File ===== | + | Steps to create a clean log file |
+ | - Close all Orbit Desktop Products | ||
+ | - Restart a single instance of Orbit Desktop | ||
+ | - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/ | ||
+ | - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ '' | ||
- | The Orbit Desktop '' | + | ===== Java Crash Logs ==== |
- | This log file contains all actions of the last started | + | |
+ | When the Java Runtime crashes, a Java Fatal Error log file is created. \\ | ||
+ | Search for " | ||
+ | * Orbit Standalone or Client : <Orbit Setup> | ||
+ | * Orbit Server: <Orbit Setup> | ||
- | Get file : | ||
- | * Via Orbit interface : Main Toolbar > Help > About > Details > Open Logfile | ||
- | * Via Windows Explorer, useful if Help menu cannot be opened : %temp%/ | ||
Last modified:: 2023/11/13 13:12