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dev:desktop:workspace:license_manager [2019/06/13 08:08] jve@orbitgt.com |
dev:desktop:workspace:license_manager [2021/03/12 08:13] paulien |
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| * Concepts and requirements of online activation, see [[dev: | * Concepts and requirements of online activation, see [[dev: | ||
| - | * Install an Orbit desktop standalone product and request an Activation Key, see [[dev:desktop:install|]]. | + | * Install an Orbit desktop standalone product and request an Activation Key, see [[dev:technology:platforms: |
| * Trial and Demo License restrictions, | * Trial and Demo License restrictions, | ||
| Line 23: | Line 23: | ||
| As soon your request has been validated, you will receive your activation key via email. Copy, paste and " | As soon your request has been validated, you will receive your activation key via email. Copy, paste and " | ||
| - | === License Messages === | + | ==== License Messages |
| - | **Valid** \\ | + | === Valid === |
| You have a valid license, enjoy. | You have a valid license, enjoy. | ||
| - | **Invalid : Number of concurrent uses is exceeded** \\ | + | === Invalid : Number of concurrent uses is exceeded |
| You do have a valid license, but the number of concurrent uses of the license is exceeded. Someone else of your organization might be using your license, or the software was shutdown incorrectly and the license is not released by the Online License Server. In case of incorrect shutdown it is possible to release the license through Orbit portal, | You do have a valid license, but the number of concurrent uses of the license is exceeded. Someone else of your organization might be using your license, or the software was shutdown incorrectly and the license is not released by the Online License Server. In case of incorrect shutdown it is possible to release the license through Orbit portal, | ||
| Contact your Orbit License administrator. | Contact your Orbit License administrator. | ||
| - | **Invalid : License is expired** \\ | + | === Invalid : License is expired |
| Your license is expired and can no longer be used. \\ | Your license is expired and can no longer be used. \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : Maintenance does not cover this version** \\ | + | === Invalid : Maintenance does not cover this version |
| Your license is valid, but not for this version. Check your maintenance expiry date. \\ | Your license is valid, but not for this version. Check your maintenance expiry date. \\ | ||
| For Demo and Trial licenses the use of the latest major version is required, e.g. 19.X. \\ | For Demo and Trial licenses the use of the latest major version is required, e.g. 19.X. \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : License valid in future** \\ | + | === Invalid : License valid in future |
| Your license is not valid today. The valid start date is in future. \\ | Your license is not valid today. The valid start date is in future. \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : Valid period starts on + day + month** \\ | + | === Invalid : Valid period starts on + day + month === |
| Your license is not yet valid. It will become valid later as mentioned. \\ | Your license is not yet valid. It will become valid later as mentioned. \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : License has been canceled** \\ | + | === Invalid : License has been canceled |
| Your license is canceled and can no longer be used. \\ | Your license is canceled and can no longer be used. \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : Activation Key mismatch, the key is not intended for this product** \\ | + | === Invalid : Activation Key mismatch, the key is not intended for this product |
| The entered key is not an Orbit product Activation Key. Did you copy the entire string or did you copy some extra characters? \\ | The entered key is not an Orbit product Activation Key. Did you copy the entire string or did you copy some extra characters? \\ | ||
| Contact sales at orbitgt dot com. | Contact sales at orbitgt dot com. | ||
| - | **Invalid : Computer date time settings are incorrect** \\ | + | === Invalid : Computer date time settings are incorrect |
| Let's hope you never get this message. Are you trying to cheat and you set back your computer date time settings? | Let's hope you never get this message. Are you trying to cheat and you set back your computer date time settings? | ||
| - | **Invalid : Orbit License Service could not be reached** \\ | + | === Invalid : Orbit License Service could not be reached |
| No connection with the Orbit Online License Service could be established. \\ | No connection with the Orbit Online License Service could be established. \\ | ||
| Make sure you are online and no firewall settings prevent the online product activation, see [[dev: | Make sure you are online and no firewall settings prevent the online product activation, see [[dev: | ||
| Contact your IT or network administrator. | Contact your IT or network administrator. | ||
| - | **Invalid : Orbit License Service server side error** \\ | + | === Invalid : Orbit License Service server side error === |
| An error occurred on the Orbit Online License Service. \\ | An error occurred on the Orbit Online License Service. \\ | ||
| Contact support at orbitgt dot com. | Contact support at orbitgt dot com. | ||
| - | **Invalid : Developer ID mismatch, the key is not intended for this product** \\ | + | === Invalid : Developer ID mismatch, the key is not intended for this product |
| The entered activation key cannot be used to validate this product. | The entered activation key cannot be used to validate this product. | ||
| - | **Invalid : Product ID mismatch, the key is not intended for this product** \\ | + | === Invalid : Product ID mismatch, the key is not intended for this product |
| The entered activation key cannot be used to validate this product. \\ | The entered activation key cannot be used to validate this product. \\ | ||
| Have you downloaded and installed the corresponding Orbit product? If yes, contact sales at orbitgt dot com. | Have you downloaded and installed the corresponding Orbit product? If yes, contact sales at orbitgt dot com. | ||
| - | **Invalid : Internal error** \\ | + | === Invalid : Internal error === |
| An unexpected internal error occurred. \\ | An unexpected internal error occurred. \\ | ||
| Sent your [[dev: | Sent your [[dev: | ||
Last modified:: 2023/01/18 21:01