Log files and Troubleshooting

Every single action or calculation in Orbit is logged.
These log-files contain very valuable information about all ongoing processes and will be requested by the Orbit support team on troubleshooting.

When contacting the Orbit support team, provide a complete and clear description of your problem.
Add some screenshots to document your issue and attach a clean log file as described below.

On troubleshooting it is very helpful to create and sent a clean log file.
This means restart the application, directly reproduce the problem, close Orbit and e-mail the log file.

Orbit Destkop

The desktop Orbit.log file is stored in the operating system temp folder.
This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous log file and create a new one.

Get log file :

Via Orbit interface : Main Toolbar > Help > About > Details > Open Logfile
Via Windows Explorer, useful if Help menu cannot be opened : %temp%/Orbit.log

Orbit Server

The server log files are stored within the Orbit server installation directory.
These log files contain the recent history of the EOS service activity. For reasons of disk space and performance only 10 historic files of 8MB each are kept on server. The most recent log file has no index suffix (server.log, server.log.X).

Depending your server configuration, these log files can be found here :

<Orbit installation directory>/server/program/bin
<Orbit installation directory>/server/program/bin/log
<Orbit installation directory>/server/program/log/eos

Reproduce the issue just before sending the current log file.