====== Orbit Desktop Log file ======

This page documents how to get a clean logfile for Orbit Desktop Products. 

===== Troubleshooting issue =====

When contacting Orbit Support to troubleshoot an issue please provide: 

  * Clear description of the problem. \\ Screenshots help to document and understand the issue. 
  * Exact steps to reproduce the issue.
  * Clean log file as described below. 

===== Generate a clean Orbit Log File =====

The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one. 

Steps to create a clean log file 
  - Close all Orbit Desktop Products
  - Restart a single instance of Orbit Desktop 
  - Reproduce the issue. \\ Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile. 
  - Open and Save logfile \\ Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile ... \\ Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed or the application startup is hanging. \\ ''%temp%\orbit_3dm_<product>.log''

===== Java Crash Logs ====

When the Java Runtime crashes, a Java Fatal Error log file is created. \\
Search for  "hs_err_pid[xxx].log" in the Orbit startup bin folder. 
  * Orbit Standalone or Client : <Orbit Setup>\client\program\bin64
  * Orbit Server: <Orbit Setup>\server\program\bin64