===== Troubleshooting for Orbit Flash Web Viewer =====

The page describes the possible errors when trying to open a publication using the Flash WebClient, and the likely causes : 

=== Blank browser page ===

This message error can be caused by: 
  * Flash not installed, outdated or not enabled, see: [[196:technology:platforms:specs_webclient|]]
  * Cannot connect to the server due to a network security restriction (a firewall for example), see: [[196:technology:platforms:specs_publisher|]] 

=== Failed to reach the server ===

This message error can be caused by: 
  * No CRS is chosen for the publication, see: EOS Console > [[196:server:console:publishers|Publishers #Main]]
  * An additional resource is no longer available (for example a vector datset was deleted or moved and the path to the new location was not updated). See: EOS Console > [[196:server:console:resources:datasets|Datasets]]

=== Image not available ===

This message error can be caused by: 
  * The server cannot access the mobile mapping data, see: EOS Console > [[196:server:console:extensions|Extensions #Runs]]
  * There is no image file for the coordinate set as a "Startup Coordinate", see: EOS Console > [[196:server:console:publishers|Publishers #Preferences]]  

=== Login failed due to publisher licence failure ===

This message error can be caused by: 
  * The Publisher licence is not valid, see: EOS Console >[[196:server:console:license|Licence]]

=== Provided credentials are invalid ===

This message error can be caused by: 
  * The entered credentials are wrong
  * A login was preset for an user that doesn't exist, see: EOS Console > [[196:server:console:publishers|Publishers #Login]]

=== The Publication was not found ===

This message error can be caused by: 
  * No Project is selected, practically no mobile mapping data is linked to this publication. See: EOS Console > [[196:server:console:publishers|Publishers #MM Data]] 
  * The user has no permission to access the project (the MM data). See: EOS Console > [[196:server:console:extensions|Extensions #Permissions]]