====== Orbit 3D Mapping Viewer Log file ======

This page documents how to prepare and save the Browser Console Log for 3D Mapping Viewer. \\
Related pages
  * Log file for Orbit Desktop Products, see [[195:technology:platforms:logfiles|]].
  * Log file for Orbit EOS Server, see [[195:server:eos:service|]].

===== Request Support =====

Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem.

<note tip>
When contacting the Orbit support team. \\
Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below. 
</note>

===== Clean Log =====

Create a clean log file. \\
Restart the application and reproduce immediately the issue:
  - Open the Browser Console
  - Empty Cache and Hard Reload the webpage to re-open the Orbit 3D Mapping Viewer
  - Save and e-mail log file
===== Google Chrome =====

Steps to create the Console log from Google Chrome:
  - From the right-upper corner : Menu > More Tools > Developer Tools
  - Open Console Tab
  - From the left-upper corner: Right-click page refresh > Empty Cache and Hard Reload
  - Reproduce the issue
  - Right-click the logging in the Console Tab > Save As