====== Orbit Desktop Log file ======

This page documents how to prepare a clean log file for Orbit Desktop Products. \\
Other log files: 
  * Orbit 3D Mapping Viewer and Plugins, see [[194:technology:platforms:logfile_viewer|]].
  * Orbit EOS Server, see [[194:server:eos:service|]].

===== Provide clean log file to request support =====

Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started Orbit session. Restarting Orbit will remove the previous log file and create a new one. 

<note tip>
When contacting Orbit Support.
  * Provide the complete and clear description of your problem. 
  * Add screenshots to document the issue.
  * Attach the clean log file as described below. 
</note>

Steps to create a clean log file 
  - Restart Orbit Desktop and/or Orbit EOS Service
  - Reproduce the issue immediately, avoid doing any additional steps and actions.
  - Close Orbit Desktop 
  - E-mail log file

===== Get Log File =====

The Orbit Desktop "Orbit.log" file is stored in the operating system temp folder. \\

Open via 
  * Orbit interface : Main Toolbar > Help > Open Logfile ...
  * Windows Explorer (useful if Help menu cannot be opened) : %temp%/Orbit.log