This is documentation of an archived release.
For documentation on the current version, please check Knowledge Base.
For documentation on the current version, please check Knowledge Base.
Orbit Desktop Log file
This page documents how to get a clean logfile for Orbit Desktop Products.
Troubleshooting issue
When contacting Orbit Support to troubleshoot an issue please provide:
- Clear description of the problem.
Screenshots help to document and understand the issue. - Exact steps to reproduce the issue.
- clean log file as described below.
Generate a clean Log File
The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one.
Steps to create a clean log file
- Restart Orbit Desktop Product
- Reproduce the issue.
Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile. - Open and Save logfile
Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile …
Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed
%temp%\orbit_3dm_<product>.log
Last modified:: 2021/03/30 15:07