Orbit Desktop Log file

This page documents how to get a clean logfile for Orbit Desktop Products.

When contacting Orbit Support to troubleshoot an issue please provide:

• Clear description of the problem.
  Screenshots help to document and understand the issue.
• Exact steps to reproduce the issue.
• clean log file as described below.

The Orbit Logfile contains valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem. This log file contains all actions of the last started session of an Orbit Desktop Product. Restarting Orbit will remove the previous log file and create a new one.

Steps to create a clean log file

1. Restart Orbit Desktop Product
2. Reproduce the issue.
   Complete the steps to reproduce with a minimum number of actions/clicks to avoid clutter and overhead in the logfile.
3. Open and Save logfile
   Orbit Desktop > Mail Toolbar > Help Menu > Open Logfile …
   Or copy the Orbit logfile from the Operating system Temp directory, needed if the Orbit application crashed
   %temp%\orbit_3dm_<product>.log