Troubleshooting for Orbit HTML5 Web Viewer

The page describes the resource and publication requirement to open and use the Html5 Web Viewer.

All Mapping Runs\Oblique Projects included in a Publications have to be prepared properly and HTML5-ready. This readiness status is indicated in the Catalog, see https://orbitgt.com/kb/3dm_publisher –> Catalog –> Cloud & HTML5

Browser pop-ups must be enabled for the HTML5 window to pop-up upon publishing or connecting to a publication.
Example: to enable pop-ups on Google Chrome, go to ../chrome/settings/Site Settings/popups and “Allow” pop-ups for all websites or add an exception to allow pop-ups from a specific Publisher.

Displayed message:

{"code": "1020","message": "The cloud metadata entry does not indicate a web compatible run (No file trajectory.ovf available); run file 'run_location\orbit_mm_run.omr' of project 'project_name' of publication 'publication_name' is not web compatible"}

This message error can be caused by:

• The MM Run is not ready for display in HTML5. The web-compatibility status and reason for incompatibility can be found in Catalog

Displayed message:

Login error: {"code": "1022","message": "Unable to find project file 'project_location\project.ini' of project 'project_name' of publication 'publication_name'"}

This message error can be caused by:

• Project file has been moved/removed

Displayed message:

Login error: {"code": "1024","message": "Unable to find run '' of project 'project_name' of publication 'publication_name'"}

This message error can be caused by:

• MM Run has been moved/removed
• The server cannot access the data, see: Data availability for EOS

Displayed message:

Login error: {"code": "1010","message": "Unable to find dataset file 'WMS.Ortho' of workspace 'admin' of publication 'publication_name'"}

This message error can be caused by:

• Web services are not yet supported on HTML5.

Displayed message:

Login error: {"code": "1016","message": "Invalid file format: '..\shp_name.shp';Dataset file '..\shp_name.shp' of workspace 'admin' of publication 'publication_name' is not web compatible"}

This message error can be caused by:

• Only vector files in Orbit formats are supported on HTML5.

Displayed message:

Login error: {"code": "1016","message": "Invalid file format: '..\database_table_name.odb';Dataset file '..\database_table_name.odb' of workspace 'admin' of publication 'publication_name' is not web compatible"}

Submit

This message error can be caused by:

• Database data is not yet supported on HTML5.

This can be caused by:

• No imagery is available in the run

The HTML5 cannot operate if the run doesn't contain imagery.

• Web Sockets are not enabled

Web Sockets must be enabled on the server machine. See: Wikipedia Web Sockets

Example of error message displayed message in Google Chrome Developer Tools:

app.js?v=18.0.4:1 WebSocket connection to 'ws://localhost:1111/storageWebSocket?Service=StorageWS&StorageSpace=publisher&EMethod=0&EKey=ghKd4oF3lItFmSGiXrJK9Q==' failed: Connection closed before receiving a handshake response