This is documentation of an archived release.
For documentation on the current version, please check Knowledge Base.
For documentation on the current version, please check Knowledge Base.
Orbit 3D Mapping Viewer Log file
This page documents how to prepare and save the Browser Console Log for 3D Mapping Viewer.
Related pages
- Log file for Orbit Desktop Products, see Orbit Desktop Log file.
- Log file for Orbit EOS Server, see Orbit 3DM Publisher Service.
Request Support
Log files contain valuable information about ongoing processes and might be requested by the Orbit support team to troubleshoot a problem.
When contacting the Orbit support team.
Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below.
Provide a complete and clear description of your problem. Add screenshots to document the issue and attach a clean log file as described below.
Clean Log
Create a clean log file.
Restart the application and reproduce immediately the issue:
- Open the Browser Console
- Empty Cache and Hard Reload the webpage to re-open the Orbit 3D Mapping Viewer
- Save and e-mail log file
Google Chrome
Steps to create the Console log from Google Chrome:
- From the right-upper corner : Menu > More Tools > Developer Tools
- Open Console Tab
- From the left-upper corner: Right-click page refresh > Empty Cache and Hard Reload
- Reproduce the issue
- Right-click the logging in the Console Tab > Save As
Last modified:: 2023/05/12 16:31